Shipping & Returns — The StepRelief Way

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We Ship Worldwide

  • USA: 7–12 business days
  • Most regions: 10–15 business days
  • Tracking updates sent by email

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A Smooth Delivery Experience

  • Trusted delivery partners
  • No complicated steps
  • Clear updates from start to finish

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Support With Heart

  • Guidance with sizing and fit
  • Help choosing the right insole
  • Replies within one business day

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Thank You for Choosing StepRelief

Your comfort matters. Your movement matters.

We’re here to support every step you take.

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Quick & Kind Exchanges

  • Need a new size? No problem
  • Want a different model? We’ll help
  • Replacement ships once your return is on the way

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Returns Made Simple

  • Email our friendly support team
  • We send your return label
  • Refunds in 3–5 business days

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30-Day Comfort Promise

  • Walk with your insoles for up to 30 days
  • If they don’t feel right, return them
  • No restocking fees — ever