Shipping & Returns
Shipping & Returns
The short version: Try ZenStride for 60 days. If you’re not happy with them, for any reason, email us and we’ll refund you. You’ll get your money back, not store credit, and we won’t argue with you.
Shipping
How long delivery takes
Most orders arrive within 7–12 days.
Tracking
Within 1–2 days of placing your order, we’ll email you a tracking number so you can follow your package all the way to your door.
Duties and taxes
All duties and taxes are prepaid and included in the price. You won’t get a surprise bill at the door.
Returns: our 60-day guarantee
How it works
You have 60 days from the day your order arrives. Wear the insoles to work, on walks and through long days on your feet. If they aren’t right for you, email us and we’ll refund every penny of the product price.
Yes, you can return them after wearing them, even if you’ve trimmed them
That’s the point of a 60-day trial. You can’t judge an insole in five minutes on the carpet. You need weeks in your real shoes on your real days, and that usually means trimming them to fit. So worn and trimmed pairs are both covered.
What we don’t do
- No restocking fees
- No store credit in place of a refund
- No questionnaires or reasons required
- No arguing
How to start a return
- Email hello@trysteprelief.com with your order number.
- We’ll reply within 1 business day to confirm your return.
- We issue your refund.
How long the refund takes
We issue refunds to your original payment method within 3–5 business days of approving them. Depending on your bank, it can take a few more days to show on your statement.
Exchanges
If your size isn’t quite right, email us within the 60 days and we’ll exchange your pair for one size up or one size down, free of charge.
Questions?
Email hello@trysteprelief.com. A real person reads every message and replies within 1 business day.